Return

NOTE : We only accept returns in case of damaged product for which the customer needs to provide us with a proof picture. 

Please note that we only offer exchanges for products damaged on our end; refunds are not provided. We're here to ensure your satisfaction, and if there are any issues, we'll gladly exchange the item for you. Your trust means everything to us.

If you receive a damaged product from Clomade:

At Clomade, every product you order goes through rigorous quality checks to guarantee accurate measurements and a flawless condition upon arrival. While it's uncommon to receive a damaged or defective item, occasional mishandling by our courier partners during transit might lead to such situations. Should you encounter a product that doesn't meet your expectations due to damage, please follow the steps outlined below:

1. Quickly notify us within 24 hours with a video or pictures showing the damage. Email us at support@clomade.com.
2. Our team will check your claim and reply within 24 hours.
3. If approved, we'll organize a free pickup of the damaged item within 24 hours.
4. After picking up the damaged product, we'll send you a replacement.