Exchange

At Our Store, we understand that sometimes you may need to exchange a product for various reasons. We want to make the exchange process as simple and hassle-free as possible for you.

What can be exchanged?

You can exchange any product that is eligible for return. Please refer to our Return Policy for more information on eligible products.

How to initiate an exchange?

To initiate an exchange, please follow these simple steps:

  1. Contact our customer support team within 14 days of receiving your order.
  2. Provide them with your order details and the reason for the exchange.
  3. Our customer support team will guide you through the exchange process and provide you with further instructions.

Exchange conditions:

In order to be eligible for an exchange, the product must meet the following conditions:

  • The product must be unused, undamaged, and in its original packaging.
  • All tags, labels, and accessories must be intact and included.
  • The product must be in a resalable condition.

Exchange options:

Once your exchange request is approved, you will have the following options:

  • Exchange the product for a different size or color, if available.
  • Exchange the product for a different product of equal or lesser value.
  • Receive store credit for the value of the product, which can be used for future purchases.

Shipping costs:

If the exchange is due to a mistake on our part or a defective product, we will cover the shipping costs for the return and exchange. However, if the exchange is due to a change of mind or a wrong size/color choice, the customer will be responsible for the shipping costs.

Timeframe for exchange:

We strive to process all exchange requests as quickly as possible. Once we receive the returned product, we will process the exchange within 5-7 business days. However, please note that the total time for the exchange may vary depending on your location and the availability of the desired product.

If you have any further questions or need assistance with the exchange process, please don't hesitate to contact our friendly customer support team. We are here to help!